01
Account and app support
Use this for login, PIN, notification, profile, request, booking, chat, or app behavior issues.
- Account or sign-in issues
- Push notification, chat, booking, or listing support
- General feedback or bug reports
Support, feedback, privacy, and safety reporting.
Use the route that matches your issue so requests are handled by the right workflow. nyr support covers account access, app feedback, moderation, privacy rights, child safety, business onboarding, and account deletion.
02
Privacy and deletion
Use this for privacy rights, data questions, account deletion follow-up, or account ownership verification.
- Privacy access, correction, or deletion request
- Delete account support if you cannot access the app
- Data retention or account verification questions
03
Safety and moderation
Use in-app report and block tools first when possible. Use this path for abuse, scams, harassment, impersonation, illegal content, or moderation appeals.
- Report abuse, harassment, threats, scams, or spam
- Report illegal or prohibited content
- Ask for review of a moderation action
04
Child safety
nyr has zero tolerance for child sexual abuse, exploitation, grooming, sextortion, trafficking, or CSAM.
- Report suspected child safety issues immediately
- Do not reshare harmful material
- If a child is in immediate danger, contact local emergency services first
05
Business support
Use this for verified business onboarding, category setup, campaigns, service availability, and lead workflows.
- Business verification
- Plans, ads, and launch questions
- Business account access or reassignment
06
What to include
Provide enough context for support to locate the issue without exposing sensitive information unnecessarily.
- Account phone or verified email, if relevant
- Post, booking, chat, notification, or screenshot context
- Never send passwords, PINs, card numbers, or unnecessary identity documents by email